Patient Access I

Mass General Brigham•Dover, NH

4d•$18 - $25•Onsite

About The Position

The Patient Access Representative is an admissions-based position in the Women & Children's department at Wentworth-Douglass Hospital in Dover, New Hampshire. The role handles admissions for laboring mothers and NICU and pediatrics patients. The position is 32 hours per week, Wednesday through Saturday, from 1:30 p.m. to 10:00 p.m., and is onsite. The representative performs admissions, scheduling, and registration functions for Wentworth-Douglass Health Systems. As typically the first point of contact for patients entering the system, the representative provides customer service, creates patient medical records, verifies insurance eligibility, collects demographic information, offers applicable documents, and conducts financial conversations to support cost transparency and organizational financial success. The role manages inbound and outbound calls and uses enterprise-wide computer-based systems to schedule and register patients. Staff collaborate with internal and external customers to support accurate scheduling, registration, and billing while maintaining patient confidentiality, customer service, and alignment with performance indicators and revenue-cycle standards.

Requirements

Confident and able to think on their feet.
Ability to provide customer service and communicate and collaborate effectively with internal and external customers.
Ability to handle financial conversations with patients.
Ability to use computer-based systems for scheduling and registration.

Responsibilities

Perform admissions, scheduling, and registration functions for Wentworth-Douglass Health Systems.
Handle admissions for patients in the Women & Children's department, including laboring mothers and NICU and pediatrics patients.
Provide exceptional customer service as a first point of contact for patients.
Create new patient medical records, verify insurance eligibility, collect demographic information, and offer applicable documents.
Hold financial conversations with patients to provide cost transparency and support the organization's financial success.
Manage inbound and outbound calls.
Schedule and register patients for services using enterprise-wide computer-based systems.
Communicate and collaborate with internal and external customers to ensure effective and accurate patient scheduling, registration, and billing.
Maintain patient confidentiality and focus on customer service and Key Performance Indicators in alignment with WDHS and Partners Revenue Cycle Patient Access Standards.