Patient Access I - Nights

Mass General Brigham•Dover, NH

6d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
High School Diploma or equivalent experience minimum of 1 year working in a customer service setting
The ability to multi-task in a fast-paced environment.
Present in a calm, professional manner.
Requires the knowledge and ability to utilize various computer and on-line applications.
Offer exemplary internal and external customer relations.
Strong relationship building skills.
The knowledge of medical terminology and insurance authorization.
Good communication skills, both written and verbal.
Have a general understanding of the impact Patient Access has on Revenue Cycle.

Nice To Haves

Previous experience in a healthcare setting.
Preferably in a hospital setting

Responsibilities

Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager