Patient Access I - Cardiovascular

Mass General Brigham•Dover, NH

1d•Onsite

About The Position

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. This is a full-time, day shift position with a great benefits package, working Monday-Friday in an office setting.

Requirements

Knowledge of medical terminology and insurance verification procedures preferred.
Ability to work in a fast-paced environment and handle multiple tasks.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Basic computer proficiency.
High School Diploma or Equivalent required

Nice To Haves

Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Responsibilities

Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager