Patient Registration I - Patient Access

Kettering Health • Eaton, OH

1d • Onsite

About The Position

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. The mission is to live God’s love by promoting and restoring health, with a commitment to helping individuals be their best and prioritizing safety. The Patient Registration I position involves major duties such as registering patients with strong guest relations, exceptional customer service, and effective communication. This includes reviewing scheduled outpatient visits for discount screening, discussing payer sources and payment arrangements, assisting with Financial Assistance Forms, HCAP, and Medicaid Applications, reviewing and updating patient accounts for quality and confirmation, and demonstrating knowledge of all compliance or legally required registration forms, consents, literature, and documents.

Requirements

• High school diploma required
• One or more years of medical office or customer service experience required
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software
• Computer literate and very strong with Microsoft Office Suite
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner

Nice To Haves

• Previous registration or scheduling experience strongly preferred

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees