PA HC ASSOC II (TR)

Riverside Healthcare•Bourbonnais, IL

1d•Onsite

About The Position

Riverside Healthcare is seeking a dedicated and detail-oriented Patient Access Healthcare Associate II to join our team in Bourbonnais, Illinois. This role is essential for managing patient registration, insurance verification, and specimen processing within a fast-paced, patient-centered environment. The ideal candidate will have strong skills in customer service, registration, insurance compliance, and phlebotomy. They will demonstrate a mature, compassionate attitude and a professional demeanor while ensuring compliance with hospital policies and regulations while demonstrates flexibility with assignments within professional scope/duties/licensure.

Requirements

High school diploma or equivalent required.
Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist.
Computer literate with a typing speed of 35 WPM minimum.
Spelling accuracy and the ability to perform general arithmetic are essential.
Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving.
Demonstrated professionalism and a compassionate, customer-focused attitude.

Nice To Haves

Experience in a healthcare setting with a focus on patient access, registration, or insurance verification.
Proficiency in using electronic health record (EHR) systems and healthcare software.
Strong customer service skills, attention to detail, and the ability to handle sensitive information with confidentiality.
Additional education or certification in medical terminology, healthcare administration, or a related field is preferred.
Certifications in healthcare administration or patient access are a plus.
Certified Phlebotomy Technician (CPT) preferred, but not required.

Responsibilities

Accurately collect, analyze, and record all required demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes.
Ensure timely and accurate electronic entry of information into the system.
Verify patient insurance coverage, including Medicare and Medicaid.
Ensure compliance with payer requirements for medical necessity and precertification.
Perform third-party eligibility and benefit verification to secure accurate payment.
Provide exceptional customer service with a concierge-style approach.
Interact compassionately with patients and their representatives, addressing their needs and explaining hospital revenue cycle expectations, payment options, and financial responsibilities.
Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings as required.
Verify specimen identification and labeling, ensuring specimens are delivered to the appropriate department within required time limits.
Prepare and distribute required forms, documents, and reports.
Maintain accurate patient records and ensure compliance with EMTALA, HIPAA, and other applicable regulations.
Assist in managing patient flow for ambulatory care, pre-op testing, and clinics.
Provide pre-test instructions, assist with documentation, and ensure proper preparation for tests/procedures.
Analyze and resolve issues related to registration, insurance, and patient access.
Use hospital resources to determine financial responsibilities and address any coverage concerns.
Assist in the training of new personnel and support other healthcare staff as needed.
Attend all advanced registration classes and mandatory department meetings.

Benefits

Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability insurance
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance