Patient Access Financial Specialist

HealthPartners • Saint Paul, MN

6d • $22 - $34 • Onsite

About The Position

The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions. The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Previous computer and software experience.

Nice To Haves

• Post-high school degree or certificate.
• Healthcare customer service experience.
• Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Responsibilities

• Interface with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED).
• Manage a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.
• Interview patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly.
• Educate patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.

Benefits

• Medical and dental insurance (which begin on day one of employment)
• 401k with match
• Disability insurance
• Fertility benefits
• Tuition reimbursement
• Educational reimbursement toward continuing education
• Onsite employee fitness center
• Onsite employee clinic
• Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED