Patient Access Financial Specialist

HealthPartners•Saint Paul, MN

5d•Onsite

About The Position

The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions. The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Previous computer and software experience.

Nice To Haves

Post-high school degree or certificate.
Healthcare customer service experience.
Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Responsibilities

Serve as the first point of contact for patient registration in the Emergency Department.
Interface with patients, care team members, guests, law enforcement, paramedical personnel, and third-party payers for accurate and timely patient registration.
Manage challenging patient interactions using problem-solving and conflict management skills.
Interview patients in ED triage or at the bedside to gather necessary registration information.
Educate patients on payment options and application procedures for programs like Minnesota Medical Assistance, Minnesota Care, and MNsure.