Patient Access Financial Counselor - MAIN 1st Shift

Trinity Health•Des Moines, IA

2d•Onsite

About The Position

This role is responsible for researching, collecting, and analyzing information related to patient access and financial counseling. The Patient Access Financial Counselor will identify opportunities, develop solutions, and lead through resolution, collaborating on performance improvement activities to enhance program efficiency and patient experience. This position utilizes multiple system applications to perform analysis, create reports, and develop educational materials, while prioritizing quality, confidentiality, and safety. The role involves synthesizing and analyzing data to provide detailed summaries and recommendations, leveraging program and operational data to demonstrate progress and ROI. A working knowledge of applicable laws, regulations, and the Trinity Health Integrity & Compliance Program is essential.

Requirements

High school diploma or GED.
Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Understanding of basic billing and coding.

Nice To Haves

Epic experience preferred.
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Registration and / or hospital reimbursement services

Responsibilities

Researches, collects, and analyzes information.
Identifies opportunities, develops solutions, and leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices.