Patient Access Coordinator

Jones Insurance Agency • Raleigh, NC

7d • Hybrid

About The Position

Patient Access Coordinator Urban Ministries of Wake County – Open Door Clinic Raleigh, NC | Part-Time Salary: $17-19.00 per hour, based on directly related experience Recruitment managed by Jones Advisors on behalf of Urban Ministries of Wake County Be the Welcoming Face and Gateway to Care at Urban Ministries Open Door Clinic! Are you a bilingual customer service superstar with a heart for community health? We're hiring a Patient Access Coordinator to be the primary guide for our patients—helping them register, maintain program eligibility, schedule appointments, and feel welcome from the moment they walk through our doors. In this role, you’ll directly empower individuals in our community to access the healthcare services they need and deserve.

Requirements

• Bilingual English/Spanish skills are required.
• High School Diploma or equivalent required
• Background in healthcare administration, patient registration, eligibility, scheduling, or customer service preferred.
• Experience with Electronic Health Records preferred
• High attention to detail, exceptional communication skills, HIPAA compliance knowledge, and a strong commitment to serving diverse populations with dignity and respect.

Nice To Haves

• Associate degree in Healthcare Admin, Human Services, or related field preferred.
• Athena experience is a plus!

Responsibilities

• Guide new and returning patients through the eligibility process, review documentation, track renewals, and process check-ins in Athena EHR.
• Manage appointment scheduling, waitlists, reminders, and cancellations to keep clinic operations running smoothly.
• Greet patients and visitors, answer phones, manage administrative correspondence, and keep our reception area warm and welcoming.
• Cross-train in basic medical records and referral workflows to support the team during peak times or staff absences.
• Support volunteers and interns, recommend workflow updates, and participate in clinic quality improvement initiatives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED