Patient Access Coordinator (& Front Desk Coverage)

Pediatrics Northwest•Tacoma, WA

1d•Hybrid

About The Position

Our Patient Access Coordinators are responsible for a variety of duties including scheduling appointments via telephone and monitoring assigned templates to ensure proper patient flow and adequate availability of appointment slots. This position demands exceptional customer service skills to foster welcoming and positive interactions with our patients, ensuring alignment with our core values. The candidate must demonstrate strong multitasking abilities and maintain a high standard of professional etiquette. This position will primarily work as a Patient Access Coordinator and will also perform front desk receptionist functions. This role will provide coverage for front desk receptionists during lunches and breaks and will assist with front desk responsibilities as needed.

Requirements

High School diploma or equivalent.
1 or more years’ experience working in customer service.
Experience with Microsoft Office Suite.
Candidate required to pass background check and drug screen.
Employees must be vaccinated (referring to COVID-19 vaccine as per Washington State Laws).

Nice To Haves

Preferred experience in a medical office setting and/or in a call center environment.
Preferred experience working with Electronic Medical Records (EMR) systems.
Spanish Speaking is Preferred.

Responsibilities

Answers assigned office line and overflow lines in a timely manner.
Clears voicemails and makes return calls in a timely manner.
Schedules appointments following provider templates and processes.
Verifies all patient demographic information during the scheduling of the appointment.
Monitors and maintains assigned schedules to ensure proper patient flow.
Works closely with Office Leads to fill and maintain provider schedules.
Relays telephone messages to the appropriate person, i.e. nurse messages.
Prepares for possible daily computer unavailability by printing and storing provider’s daily schedules.
Verifies state insurance and PCP assignment for proper placement and coverage of patients.
Reschedules appointments to accommodate changes in the providers’ schedules when necessary.
Works closely with the front office staff.
Confirms patient appointments when needed.
Attends all Support Services mandatory meetings.
Assists with Front Desk Responsibilities as needed.
Must work well under pressure, meeting multiple and sometimes competing deadlines.