Patient Care Coordinator / Front Desk

Flourish Research•Los Angeles, CA

1d•Onsite

About The Position

Flourish Research is a diversified clinical trial organization with capabilities in various research areas. Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network. VCT is actively hiring a Patient Care Coordinator / Front Desk Coordinator to support their Century City, CA site. The role involves supporting site leadership and the research team, managing front desk operations, coordinating patient appointments, maintaining patient charts, and ensuring seamless communication between patients, physicians, and internal teams. The position emphasizes a commitment to diversity, inclusion, and a safe work environment.

Requirements

Minimum education requirement of a High School Diploma or an Associate's Degree
1–3+ years of administrative support experience, preferably in a medical or clinical setting
Medical office administrative experience is preferred
Medical assisting experience is a plus
Experience in a high-volume, patient-facing healthcare environment strongly preferred
Ability to manage high-volume calls, scheduling, and follow-up communications
Strong attention to detail with the ability to maintain accurate records and documentation
Excellent interpersonal, customer service, and communication skills (written and oral)
Ability to collaborate with internal teams and external stakeholders
Demonstrates professionalism, integrity, and accountability
Strong decision-making skills and ability to handle sensitive situations with discretion
Ability to prioritize, multitask, and adapt in a fast-paced, changing environment
Proficiency with Microsoft Office (Office365) and general computer systems
Ability to work both independently and as part of a team
Maintains confidentiality and aligns with company policies and core values

Responsibilities

Support site leadership and members of the research team by working on various projects as requested and assigned
Manage front desk operations, including greeting, check-in, and coordination of patients, study participants, and visitors
Answer phones and manage clinic appointment scheduling, including routing calls and handling high-volume communication with patients, staff, and vendors
Coordinate, schedule, and follow up on patient appointments while monitoring provider schedules and clinic calendars
Prepare, maintain, and verify patient charts, registration, and documentation for accuracy and completeness
Guide patients through intake processes, ensuring all required documentation is collected and complete
Serve as a liaison between patients, physicians, study coordinators, and internal teams to ensure seamless communication
Assist with clinic flow to support timely patient throughput and resolve scheduling or operational issues
Perform documentation and data entry within EMR and internal systems
Ensure exam rooms are ready, stocked, and organized throughout the day
Request and manage medical records and related documentation
Communicate effectively with internal teams, imaging centers, billing, administration, and external partners
Support monitor visit logistics, including scheduling, check-ins, and room assignments
Order, track, and manage site supplies, snacks, and general inventory
Sort and distribute mail, manage faxes, and maintain organized clinical and regulatory files
Manage invoices, receipts, and patient reimbursements
Schedule maintenance and assist with basic procurement needs
Assist in event planning and coordination
Perform occasional local pickups or deliveries as needed
Ensure compliance with HIPAA, GCP, IRB, and company policies and procedures
Maintain patient confidentiality and uphold professionalism in all interactions
Assist with training new staff as needed
Other clerical and administrative duties as assigned