Patient Access Coordinator (Healthcare Scheduling and Provider Coordination) - Spanish Speaking Preferred
About The Position
Prime Health Services (PHS) is seeking a detail-oriented, customer-focused Patient Access Coordinator to join their team. This role serves as a key point of contact for patients within the California Medical Provider Network (MPN), assisting them in locating physicians, scheduling appointments, coordinating communication, and ensuring seamless access to care. This position is ideal for individuals with strong customer service skills and an interest in healthcare operations, working in a fast-paced environment where accuracy, follow-through, and communication are essential.
Requirements
- High School Diploma/GED and two (2) years of customer service experience (healthcare preferred), OR Associate’s degree in Business or related field and one (1) year of customer service experience (healthcare preferred).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent critical thinking, problem-solving, time-management, and organizational skills.
- Friendly, professional, and customer-focused demeanor.
- Strong verbal and written communication skills across Clients, Providers, Peers, and Management.
- Ability to multitask and perform effectively in a deadline-driven environment.
- Ability to maintain confidential information.
Nice To Haves
- Working knowledge of medical terminology preferred.
- Bilingual (Spanish) preferred.
Responsibilities
- Locate and confirm participating MPN providers who accept Workers’ Compensation patients.
- Schedule physician appointments, including sending required paperwork, confirming appointment details, and communicating information back to the requesting party.
- Respond to calls, faxes, and messages within 24 hours, documenting and resolving referrals within 72 business hours.
- Work directly with the Director of Customer Relations to ensure clear and consistent communication throughout the patient access process.
- Update provider demographics as needed and notify the Customer Relations Department when providers no longer accept Workers’ Compensation patients.
Benefits
- Medical Insurance (high-deductible plan with HSA)
- Dental and Vision Insurance
- Company-paid short-term & long-term disability
- Company-paid group term life insurance
- Generous PTO Policy
- Employee recognition programs
- Corporate office amenities
- Frequent employee events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
