Patient Access Coordinator

Nebraska Spine Center LLP • Omaha, NE

3d

About The Position

This role is responsible for managing patient access by coordinating appointments, registrations, and communications. The Patient Access Coordinator will handle incoming calls, patient registrations, appointment scheduling and rescheduling, insurance verification, and referral management. They will interact with patients and physician staff, optimize provider schedules, and ensure accurate and timely information is provided. The position also involves preparing documentation, requesting external records, maintaining patient confidentiality, and increasing patient portal participation. Cross-training in other administrative areas, including the front desk, is expected. Additionally, the role supports Telehealth patients, scans medical records, and sends new patient paperwork using Health Asyst software.

Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of phone communication.
• Must be able to lift up to 15 pounds at a time.
• Must be able to manage multiple tasks.
• Must be detail oriented.

Responsibilities

• Answer all incoming calls with a smile
• Perform all registration of demographic information for new patients and updates to established patients
• Schedule, reschedule and cancel appointments as necessary
• Maintain and update current information on physician schedules ensuring that all patients are scheduled properly
• Insurance verification and authorization
• Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
• Responsible for optimizing provider's schedule
• Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
• Prepare documentation for upcoming appointments
• Request outside records and images for patients upcoming appointments
• Maintain patient confidentiality and follow HIPAA guidelines
• Maintain and work task list daily
• Increase Portal participation
• Cross trained to provide back up in other administrative areas, including the front desk if needed
• Perform other front office duties as assigned
• Schedule and offer support to Telehealth patients
• Scan in medical records for new patients that have upcoming appointments
• Send new patient paperwork using the Health Asyst software and offer technical support to the patients

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed