Patient Access Coordinator

Nebraska Spine + Pain Center Careers•Omaha, NE

2d•Onsite

About The Position

This role is responsible for managing patient access through various administrative tasks, including scheduling, registration, insurance verification, and patient communication. The coordinator will ensure efficient clinic operations and provide excellent service to patients and healthcare providers.

Requirements

Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of phone communication.
Must be able to lift up to 15 pounds at a time.
Must be able to manage multiple tasks.
Must be detail oriented.

Responsibilities

Answer all incoming calls with a smile
Perform all registration of demographic information for new patients and updates to established patients
Schedule, reschedule and cancel appointments as necessary
Maintain and update current information on physician schedules ensuring that all patients are scheduled properly
Insurance verification and authorization
Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
Responsible for optimizing provider's schedule
Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
Prepare documentation for upcoming appointments
Request outside records and images for patients upcoming appointments
Maintain patient confidentiality and follow HIPAA guidelines
Maintain and work task list daily
Increase Portal participation
Cross trained to provide back up in other administrative areas, including the front desk if needed
Perform other front office duties as assigned
Schedule and offer support to Telehealth patients
Scan in medical records for new patients that have upcoming appointments
Send new patient paperwork using the Health Asyst software and offer technical support to the patients