Patient Access Coordinator - Sleep Lab

Lifepoint Health•Martinsville, VA

6d•$15 - $19•Onsite

About The Position

The Patient Access Coordinator role is within the Patient Access team, which serves as the first point of contact for patients. This role is impactful and rewarding, offering firsthand experience in the healthcare system, opportunities to build professional relationships with medical staff, and the chance to improve patient satisfaction by streamlining hospital operations. The position is full-time, weekdays, from 8:30 AM to 4:00 PM, located in the Sleep Lab.

Requirements

High school diploma or equivalent.
3 months on the job training

Responsibilities

Greets patients promptly upon arrival using appropriate scripting and always with a smile.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number.
Researches the patients visit history to ensure compliance with Medicare’s 72 hour rule.
Completes Medicare Secondary Payor Questionnaire as applicable and retains it in the appropriate system for reference.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Performs medical necessity check, when appropriate (if not already done so in scheduling or pre-registration process).
Able to provide coverage to other areas of registration when necessary.