Patient Access Coordinator – Front Office Team

Pacific Cancer Care•Los Gatos, CA

2d•Onsite

About The Position

Pacific Cancer Care is seeking a compassionate, highly organized, detail-oriented, and patient-focused Patient Access Coordinator to join the medical oncology team in our new Los Gatos location. This role serves as the first point of contact for patients and visitors, handling check-in, payment collection, appointment scheduling, and overall front desk operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to adapt quickly to new environments and workflows.

Requirements

High school diploma or GED
Minimum of 1 year of experience in a healthcare front desk, medical scheduling, or administrative role

Nice To Haves

Associate’s degree or MA certification
Strong customer service skills with a warm, professional demeanor.
Excellent written and verbal communication skills.
Ability to prioritize tasks, adapt to changing needs, and maintain accuracy under pressure.
Proficiency in Microsoft Office and comfort learning new healthcare applications.
Knowledge of medical terminology.
Experience with insurance verification, authorizations, patient billing, and medical record collection.
Familiarity with medical oncology workflows.
Familiarity with OncoEMR or similar EMR systems.
Ability to work both independently and collaboratively as part of a multidisciplinary team.

Responsibilities

Greet patients and visitors with professionalism, courtesy, and a patient‑centered approach, ensuring a positive experience.
Check patients in for appointments, verify insurance information, and collect payments accurately and efficiently.
Obtain medical records and request authorizations as needed to support patient care and billing processes.
Schedule patient appointments, coordinate follow‑up visits, and conduct patient reminder calls as needed.
Maintain accurate and up‑to‑date patient records within the electronic medical record (EMR) system.
Answer incoming calls, respond to inquiries clearly and professionally, and route messages appropriately.
Coordinate with clinical staff to optimize schedules, patient flow, and clinic operations.
Demonstrate strong time‑management, organizational, and multitasking skills in a fast‑paced healthcare environment.
Utilize Microsoft Office tools and clinic systems effectively; learn new healthcare software as required.
Apply strong problem‑solving skills to troubleshoot scheduling or front desk issues, escalating concerns appropriately.
Ensure compliance with HIPAA and patient confidentiality standards at all times.
Perform additional administrative duties as assigned, including scanning, filing, and supporting other departments.