Team Lead Patient Access - Front Office - 40hrs

Connecticut Children's • Hartford, CT

3d • Hybrid

About The Position

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Requirements

• Training and education development and coordination
• Epic ED Reg end user training experience
• Ability to design and develop Training and Quality Assurance programs
• Experience with training schedule setup, inventory, and supply distribution
• Proficiency in administering assessments and evaluations

Responsibilities

• Serves as the primary resource to team members for training and education.
• Develops, coordinates, and/or instructs educational programs designed to meet the needs of the staff, in accordance with the goals and objectives of the department and organization.
• Conducts Epic ED Reg end user classroom and elbow-to-elbow training, under the direction of the ED Reg and Admitting Manager.
• Works closely with the department manager to design and develop the Training and Quality Assurance program.
• Responsible for the set-up of the training schedule, including inventory and distribution of supplies.
• Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session.
• Forwards ideas to improve the effectiveness of the training to the department manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed