Patient Access Coordinator, Frazier Hospital, Float, 8a-430p

UofL Health•Louisville, KY

1d•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Requirements

High School Diploma or equivalent (required)
Two years of relevant patient access experience (required)
Must be dependable, professional and a team player
Critical thinking skills
Solid oral and written communication skills
Ability to multi-task and be flexible with job demands
Energetic, motivated individual that connects well with people
Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Responsibilities

Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.
Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
Develops, monitors and trends Key Performance Indicators for Patient Access and reports findings to the senior management.
Facilitate communication between departments and PA management regarding issues of front end operations.
Monitors service volume, referral activities and timeliness and plans staff accordingly.
Assist in develop and implementation of goals and objectives for front end operations that support the mission of University Medical Center and communicate goals to staff.
Develop resource materials and guides to be used by staff.
Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.
Leads and directs the work of others. Trains, motivates and coaches staff.
Monitor QA results and identifies training opportunities or other solutions to address needs.
Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.
Fill in for other Patient Access team members during lunch or absences as needed.
Participates in the on-call weekend coverage rotation.
Assist with projects as directed by Senior Management.
Attend Department and Team meetings as required.
Monitors staff to ensure they are portraying excellent customer service.
Performs other duties as assigned.
Contributes to the accomplishment of department and hospital objectives.
Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
Maintains compliance with all company policies, procedures and standards of conduct.
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.