Patient Access Coordinator (Float role)

Hanger, Inc.•Jacksonville, FL

1d•Hybrid

About The Position

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. This role will be used to provide coverage between Jacksonville, Jacksonville Beach, and Orange Park locations. Travel will be required. Home location will be Jacksonville location 3 days out of the week and Jacksonville Beach 2 days out of the week.

Requirements

High school diploma or equivalent combination of education and experience required.
Minimum one to two years of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Nice To Haves

Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Experience in a receptionist position or experience with medical front office procedures preferred.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Responsibilities

Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Ensure accurate and complete electronic health records for all patients.