Patient Access Coordinator
Mass General Brigham•Boston, MA
•$20 - $28•Hybrid
About The Position
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
Requirements
- High School Diploma or Equivalent required
- Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
- Knowledge of medical terminology and scheduling experience
- Previous experience working in a high-volume call center
- EPIC or other EMR Knowledge
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Responsibilities
- Greet patients and families in a professional and welcoming manner
- Verify insurance coverage and pre-authorization requirements
- Collect and enter patient demographics and insurance information into electronic medical records
- Ensure accurate and complete collection of patient demographic and insurance information
- Obtain necessary signatures for consent and authorization forms
- Resolve insurance and billing-related issues
- Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
- Adhere to all HIPAA regulations and patient confidentiality guidelines
Benefits
- Medical
- Dental
- Vision
- 403b retirement plan
- tuition reimbursement
- discounted MBTA pass
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
