Patient Access Coordinator

Overlake Hospital Medical Center • Bellevue, WA

2d • Onsite

About The Position

This role provides exemplary customer service for Imaging patients and visitors to the hospital. The Patient Access Coordinator interviews patients to gather complete demographic and financial data needed to complete the registration process accurately, efficiently, and promptly. Responsibilities include collecting appropriate payments, obtaining required signatures, and notifying patients/guests of hospital regulations, policies, and services.

Requirements

• High School Diploma or equivalent required.
• Demonstrated customer service skills required.
• Exceptional interpersonal skills to interview, educate and advise patients of hospital policies.
• Professionalism to positively interact with other Overlake personnel.
• Outstanding professionalism, poise and tact in appearance, manner and personality.
• Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs.
• Must be articulate and skilled in teaching patients how to access the healthcare system.
• Ability to type 50 WPM and use 10-key accurately.
• Knowledge of medical terminology and hospital processes required.
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced area, where the performance and concentration of several tasks may be required simultaneously.

Nice To Haves

• Bachelor's degree preferred.
• Formal training in medical terminology, hospital finance and customer relations is a plus.
• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting.

Responsibilities

• Provide exemplary customer service for Imaging patients and visitors.
• Interview patients to gather complete demographic and financial data for accurate, efficient, and prompt registration.
• Collect appropriate payments.
• Obtain required signatures.
• Notify patients/guests of hospital regulations, policies, and services.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED