Patient Access Coordinator

Lifepoint Health • Lake Havasu City, AZ

2h • Onsite

About The Position

Havasu Regional Medical Center, part of Lifepoint Health, is seeking a Patient Access Coordinator to join their team. This role is vital in supporting daily Patient Access operations and ensuring efficient registration processes. The coordinator will be responsible for collecting and entering patient information, verifying insurance, managing patient payments, and maintaining operational standards for wait times. This position offers a meaningful opportunity to contribute to making communities healthier.

Requirements

• High School Diploma or equivalent
• Critical thinking skills
• Decisive judgment
• Ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Supports daily Patient Access operations while performing Registration Clerk duties
• Fosters positive working relationships and demonstrates flexibility to meet changing demands
• Collects and accurately enters demographic, billing, and clinical information in a timely manner
• Distributes and explains forms, documents, and educational materials to patients and families
• Verifies insurance benefits and obtains required precertifications and authorizations
• Determines and collects patient payments, including co-pays and deductibles, or refers to financial counselors as needed
• Completes IMM and MSP forms in a timely and compliant manner
• Maintains lobby and registration wait times under 10 minutes
• Ensures Emergency Room wait times remain under 30 minutes from MSE
• Verifies insurance and runs estimators for pre-registration accounts
• Supports lobby operations, including answering multi-line phones and directing calls appropriately
• Contacts insurance companies to verify benefits and obtain authorizations
• Calculates patient financial responsibility for services rendered
• Reviews patient insurance status and ensures compliance with mandated guidelines
• Meets with patients or caregivers before or after admission to gather required information and documentation
• Explains processes and addresses patient questions and concerns
• Maintains daily departmental collection totals
• Orders department supplies
• Assists with daily cash deposits
• Reviews and corrects assigned departmental reports daily
• Posts patient discounts and account adjustments
• Provides ongoing education to registration staff regarding role-related updates
• Coordinates department meetings and gatherings inside and outside the facility
• Performs additional duties as assigned by the Patient Access Supervisor or PFSD
• Maintains regular and reliable attendance.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Life, accident, critical illness, hospital indemnity insurance
• Short- and long-term disability
• Paid family leave
• Paid time off
• Higher education and certification tuition assistance
• Loan assistance
• 401(k) retirement package and company match
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED