Patient Access Coordinator

Astera Cancer Care•East Brunswick, NJ

2d•Hybrid

About The Position

The Patient Access Coordinator serves as a key liaison among patients, healthcare providers, payers, and internal pharmacy teams to facilitate timely access to prescribed medications. This role is responsible for managing and monitoring prescriptions throughout the medication access process, including prescription intake, insurance verification, prior authorization coordination, payer determination follow-up, and patient communication. This position is eligible for hybrid schedule. The Patient Access Coordinator proactively communicates prescription status updates, payer requirements, and authorization outcomes to providers and patients while ensuring all documentation is accurately maintained. This position supports operational efficiency, enhances patient experience, and helps remove barriers to medication access.

Requirements

High school diploma or equivalent required.
Minimum of 1–2 years of experience in a healthcare, pharmacy, medical office, patient access, or insurance-related environment preferred.
Experience working with prior authorizations, pharmacy benefits, medical benefits, or insurance verification.
Experience communicating with healthcare providers and patients.
Knowledge of healthcare insurance processes, prior authorizations, and medication access workflows.

Nice To Haves

Associate degree in healthcare administration, business, pharmacy, or related field preferred.

Responsibilities

Monitor and manage prescriptions throughout the medication access and fulfillment process.
Serve as the primary point of contact for patients regarding prescription status, insurance requirements, and next steps.
Communicate payer determinations, prior authorization requirements, denials, approvals, and requests for additional information to prescribing providers.
Coordinate with prior authorization teams, healthcare providers, patients, and pharmacy staff to facilitate timely prescription processing.
Track and follow up on outstanding prior authorizations, appeals, and payer requests.
Document all patient, provider, and payer interactions accurately and timely within designated systems.
Verify prescription information and ensure all required documentation is complete and compliant.
Escalate complex medication access issues to appropriate clinical or operational personnel.
Assist patients in understanding medication access processes and provide updates throughout the prescription lifecycle.
Collaborate with internal teams to identify and resolve barriers to medication access.
Maintain confidentiality and safeguard protected health information in accordance with HIPAA and organizational policies.
Meet established productivity, quality, and service standards.
Participate in departmental meetings, training, and continuous improvement initiatives.
Perform other duties as assigned.