Patient Access Coordinator

South Shore Health•Weymouth, MA

11d•$20 - $27•Onsite

About The Position

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Requirements

Exceptional customer service skills.
Ability to maintain the highest level of professionalism with each interaction.
Ability to support those with diverse cultural needs.
Supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.
Minimum one (1) year admitting experience to become proficient.
Computer experience required.
Strong telephone and interpersonal communication skills.
Demonstrated skills in customer service.
Knowledge of medical insurance.
Able to demonstrate problem solving and critical thinking skills.

Nice To Haves

High school diploma preferred.
Two (2) years of college preferred.

Responsibilities

Function with ease in all areas of Patient Access Department, meeting department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
Able to collect 30% of eligible copayments.
Monitor and manage workflow as directed in the health system's EHR.
Display an understanding/sensitivity to each patient's unique cultural needs.
Demonstrate independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
Collaborate with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care, understanding patient precautions and infections before a patient can be placed on a nursing unit.
Monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff.
Act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotherapy patients needing admission to the hospital and collaborate placement with appropriate nursing units.
Review elective surgical procedure schedule to assure appropriate utilization of patients and placement to specialty Nursing floors.
Coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers, patients level of care and acuity, in order for patient to be placed on appropriate nursing unit.
Act as a key contact for Physicians and Nursing staff on patient information and placement.
Monitor bed request.
Assemble necessary paperwork to include federal and state regulated documents.
Enforce physician suspension list.
Support patient arrival for care ensuring patients are identified, registered, and regulatory needs are met and maintained.
Support patient flow during system downtimes that require using manual processes.
Complete accurate Death Certificate Worksheet.
Upon notification of death, place call to State Medical Examiner for Emergency Department deaths.
Monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations.
Assure death certificate is completed accurately 100% of the time.
Chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3.
Release to Funeral Directors per Mass General Laws.
Function using department computer programs, including Internal/External websites.
Function and have a complete understanding of computer downtime process.
Review, analyze, and act upon insurance eligibility system responses.
Manage own API (timecard) system.
Adhere to patient identification policies/procedures.
Understand individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
Adhere to universal precautions and respiratory etiquette guidelines.
Demonstrate completion of NIMS 100 training.
Effectively manage scheduling requests, ensuring patients are properly identified in the health system's EHR and scheduled to appropriate appointment type.
Accurately and independently schedule required appointment types.
Accurately schedule, cancel, reschedule, and manage waitlist for designated areas.
Work independently to complete daily assignments.
Complete with 98% accuracy all required registration items including but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed.
Accurately check patients in for elective, emergent, and urgent care.