Patient Access Coordinator - Medical Imaging (Full Time / Days)
About The Position
Welcome to a medical center where you're the center of attention. If selected, you'll provide exemplary customer service for Imaging patients and visitors to the hospital. You'll interview patients to gather complete demographic and financial data needed to complete the registration process accurately, efficiently and promptly. You'll also collect appropriate payments, obtain required signatures, and notify patients/guests of hospital regulations, policies and services. This job includes Overlake's generous benefits package including tuition reimbursement. Full Time / Days Schedule: Tuesday-Saturday
Requirements
- High School Diploma or equivalent required
- Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting
- Demonstrated customer service skills required
- Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with other Overlake personnel are required
- Outstanding professionalism, poise and tact in appearance, manner and personality
- Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs
- Must be articulate and skilled in teaching patients how to access the healthcare system
- Ability to type 50 WPM and use 10-key accurately
- Knowledge of medical terminology and hospital processes required
- Ability to work independently and in a team environment
- Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously
Nice To Haves
- Bachelors degree preferred
- Formal training in medical terminology, hospital finance and customer relations is a plus
Responsibilities
- Provide exemplary customer service for Imaging patients and visitors
- Interview patients to gather complete demographic and financial data
- Complete the registration process accurately, efficiently and promptly
- Collect appropriate payments
- Obtain required signatures
- Notify patients/guests of hospital regulations, policies and services
Benefits
- Overlake's generous benefits package including tuition reimbursement
- Medical insurance premiums as low as $0 per month
- Many Overlake services covered at 100%
- Tuition reimbursement up to $10,000 per year
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
- Pre-tax and Roth after tax retirement savings plans
- An expanded Employee Assistance Program
- A caregiver support program to help with everything from childcare to eldercare
- Free parking and Orca transit passes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
