SAH Patient Access Coordinator I

Brown Medicine•Attleboro, MA

5d•$18 - $26•Onsite

About The Position

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification and patient safety. This role helps ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

1-2 years experience in a hospital/clinic/physician office or related field preferred
Aptitude for / familiarity with patient access tools, systems, and technologies
Microsoft Office required
Excellent customer service/communications skills
Comfortable with collection process
Comfortable with securing solutions for uninsured patients
Proven ability and/or expressed willingness to work as part of a team

Nice To Haves

Meditech, Athena preferred
Knowledge of Medical Terminology preferred
Graduate of a Medical Assistant or Medical Terminology course preferred
Associate degree or equivalent preferred

Responsibilities

Greets, receives and escorts patients as required and consistent with customer service guidelines
Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
Assists patients in establishing secured installments plans when applicable
Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
Ensures completion of registration paperwork to facilitate efficient patient flow
Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
Works effectively with patient access peers and other hospital departments
Performs other duties as assigned