Patient Access Coordinator I - 3:00pm to 11:30pm Evening

BMC Software•Boston, MA

4d•Onsite

About The Position

The Patient Access Coordinator I serves as the customer service liaison and the first impression of the medical center. This role involves greeting patients, accurately obtaining all demographic and regulatory information (HIPAA, Medicare, Mass Pro, JACHO, DPH, EMTALA, Subscriber, Health Care Proxy), securing appropriate signatures, and providing patients with necessary regulatory paperwork. The coordinator is responsible for verifying insurance eligibility, collecting co-pays, correctly identifying patients through EMPI search and re-verification, printing appropriate paperwork, and escorting patients to their destinations. Additionally, the role includes answering telephones, performing quality checks on registrations, assisting hospital departments with patient registration to facilitate their job functions, and managing day-to-day bed placement for scheduled, urgent, and emergency admissions, including transfers, discharges, and death procedures. This position works closely with scheduling and precertification areas within Patient Access.

Requirements

High School Graduate or G.E.D.
Ability to multitask
Excellent customer service skills
Excellent communication skills

Nice To Haves

Some College preferred
2-4 years in a health care setting with medical terminology and registration/check in experience is preferred.
Insurance knowledge preferred.

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients.
Obtains accurate patient information and enters it into the Meditech computer system, including verifying and updating demographic information, insurance details, reason for visit, physicians, locations, services, and occurrence codes.
Obtains all regulatory data, including Health Care Proxy/advance directives, HIPAA Notices, Medicare secondary payer questions, Medicare rights, and race/ethnic background information.
Obtains accurate insurance information according to policies, including name, address, telephone number, identification number, and checks eligibility.
Obtains necessary signatures, including general consent of treatment, HIPAA receipt of privacy notice, and financial releases.
Checks the quality of own registrations daily by running the revenue log, correcting errors, and passing it to the assigned lead.
Assigns beds for patients according to service and diagnosis, keeps an accurate census and admission log, and performs transfers and activations in a timely manner.
Shows respect for confidentiality at all times.
Answers phones with name and department within 3 rings.
Knows all downtime procedures.
Is knowledgeable on the death process, including obtaining reports of death, filling out organ bank sheets, reporting deaths to the organ bank, filling out death certificates, and filling out the death log.
Cross-trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Assures the area they are working in is stocked for the next shift.
Cleans off printers and faxes at the end of the shift.
Assures food is out of the refrigerator weekly.
Tells supervisor if supplies are low.
Cleans the area where worked daily.
Throws all confidential papers in the recycle bin.