Patient Access Coordinator I - 12:00pm to 8:30pm Swing shift (ED)

BMC Software•Boston, MA

6d•Onsite

About The Position

The Patient Access Coordinator I serves as the customer service liaison, representing the first impression of the medical center. This role involves greeting patients, accurately collecting demographic and regulatory information (including HIPAA, Medicare, Mass Pro, JACHO, DPH, EMTALA, Subscriber, and Health Care Proxy), obtaining necessary signatures, and providing patients with regulatory paperwork. The coordinator is responsible for verifying insurance eligibility and collecting co-pays. They must correctly identify patients using the EMPI search, re-verifying with the patient and upon bracelet application. The role includes printing appropriate paperwork, escorting patients, answering telephones, performing quality checks on registrations, and assisting hospital departments with accurate patient registration. Additionally, the coordinator handles daily bed placement for scheduled, urgent, and emergency admissions, including transfers, discharges, and death procedures. They work closely with scheduling and precertification teams within Patient Access.

Requirements

High School Graduate or G.E.D.
Ability to multitask
Excellent customer service skills
Excellent communication skills

Nice To Haves

Some College preferred
2-4 years in a health care setting with medical terminology and registration/check in experience is preferred.
Insurance knowledge preferred.

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients.
Obtains accurate patient information and enters it into the Meditech computer system, including verifying and updating demographics, insurance information, reason for visit, physicians, locations, services, and occurrence codes.
Obtains all regulatory data, including Health Care Proxy/advance directives, HIPAA Notices, Medicare secondary payer questions, Medicare rights, and race/ethnic background information.
Obtains accurate insurance information according to policies, including name, address, telephone number, identification number, and verifies eligibility.
Obtains signatures according to policies, such as General Consent of Treatment, HIPAA Receipt of Privacy Notice, and Financial Releases.
Checks the quality of own registrations daily by running and correcting the revenue log.
Assigns beds for patients according to service and diagnosis, maintaining an accurate census and admission log, and performing transfers and activations.
Shows respect for confidentiality at all times.
Answers phones with name and department within 3 rings.
Knows all downtime procedures.
Is knowledgeable on the death process, including obtaining reports, filling out organ bank sheets, reporting deaths, and filling out death certificates and logs.
Cross-trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Assures the area they are working in is stocked for the next shift.
Cleans off printers and faxes at the end of the shift.
Assures food is out of the refrigerator weekly.
Tells supervisor if supplies are low.
Cleans the area where worked daily.
Throws all confidential papers in the recycle bin.