Patient Access Coord

Boston Medical Center•Brockton, MA

20h•Onsite

About The Position

Performs a variety of Patient Registration duties to include, but not limited to: greeting and registering patients, data entry, and telephone duties. Responsible to collect accurate demographics and financial information from patients who receive services at GSMC. Verify insurance eligibility using POS and On-Line eligibility resources. Track and file all physician orders. Enforcing HIPAA regulations and signed acknowledgement forms. Performs a variety of duties, which results in accurate patient registration and completion of all associated paperwork while complying with regulatory, hospital and department policies and procedures. Greets and assists patients, without delay, as they enter the medical center. Chooses correct patient from the Master Patient Index. (MPI) Registers patients assigning the correct patient type. Accurately gathers all demographic and financial information. Chooses appropriate forms required for medical record completion (i.e. Workmen’s Comp, Medicare Notice). Obtains the necessary signatures for Consent for Treatment from adult patients and parental signatures for minors. Bands patient with appropriate ID bracelet. Contacts Interpreter Services to assist with registration of Non-English speaking patients. Issues all necessary handouts to patients based on their age and government regulations. Contacts patient to pre-register for upcoming services and directs the patient to appropriate campus. Notifies Health Information Services when duplicate medical records are identified. Verifies patient insurance eligibility using Nehen, Web Md and Revs. Refers uninsured and other patients to Financial Counselor for follow up. Collects co-payments, co insurance, deductibles and prior balances for a variety of services. Knowledge of downtime polices and Disaster Policy and its role. Prioritizes job responsibilities in order to provide the best possible service Provides access to all external and internal customers by collecting accurate demographics, clinical, and financial information in a timely and professional manner via telephone or in person. The Patient Registration Department works cooperatively with every department of the Medical Center, medical staff and their offices, insurance providers, funeral homes, and other Steward facilities. Reports to work on time and/or is ready to report at change of shift as documented by time card and manager’s observance. Observes proper time limits for lunch and breaks. Request time off i.e.: vacation time, personal time and floating holidays in a timely manner from the manager, so adequate coverage may be planned based on departmental policy. Coordinates coverage for requested time off whenever possible. Flexes between departments/functions as needed to provide adequate coverage. Covers vacant shifts as needed. Consistently maintains work schedule and attendance requirements as stated in the Medical Center’s policies. Effectively and appropriately utilizes departmental, as well as, hospital paging/beeper systems. Has general knowledge of printers, fax machines, credit card and other office equipment. Notify appropriate personnel of equipment problems and/or failures as well as supply needs. Has a complete understanding of the use and capabilities of the Meditech Community Wide Scheduling, Radiology Information System, Admissions, MSM Scheduling and other modules as required to perform Patient Registration functions in accordance with Patient Type parameters.

Requirements

High School diploma or equivalent
Reception/office or other healthcare experience required
Previous computer entry / word processing experience required
Strong communication and interpersonal skills required

Nice To Haves

Medical setting and medical terminology preferred
Meditech knowledge helpful

Responsibilities

Greeting and registering patients
Data entry
Telephone duties
Collect accurate demographics and financial information from patients
Verify insurance eligibility
Track and file all physician orders
Enforce HIPAA regulations and signed acknowledgement forms
Ensure accurate patient registration and completion of all associated paperwork
Greet and assist patients
Choose correct patient from the Master Patient Index (MPI)
Register patients assigning the correct patient type
Accurately gather all demographic and financial information
Choose appropriate forms required for medical record completion
Obtain necessary signatures for Consent for Treatment
Band patient with appropriate ID bracelet
Contact Interpreter Services for non-English speaking patients
Issue necessary handouts to patients
Contact patient to pre-register for upcoming services
Direct patient to appropriate campus
Notify Health Information Services when duplicate medical records are identified
Verify patient insurance eligibility
Refer uninsured and other patients to Financial Counselor
Collect co-payments, co insurance, deductibles and prior balances
Adhere to downtime policies and Disaster Policy
Prioritize job responsibilities to provide the best possible service
Provide access to all external and internal customers by collecting accurate demographics, clinical, and financial information in a timely and professional manner via telephone or in person
Work cooperatively with every department of the Medical Center, medical staff and their offices, insurance providers, funeral homes, and other Steward facilities
Report to work on time and/or be ready to report at change of shift
Observe proper time limits for lunch and breaks
Request time off in a timely manner
Coordinate coverage for requested time off
Flex between departments/functions as needed to provide adequate coverage
Cover vacant shifts as needed
Consistently maintain work schedule and attendance requirements
Effectively and appropriately utilize departmental, as well as, hospital paging/beeper systems
Notify appropriate personnel of equipment problems and/or failures as well as supply needs
Understand the use and capabilities of Meditech Community Wide Scheduling, Radiology Information System, Admissions, MSM Scheduling and other modules as required to perform Patient Registration functions