Admitting Coord-Patient Access

The Methodist Hospitals • Gary, IN

18h • Onsite

About The Position

Greets and receives patients in a professional and courteous manner. Obtains and processes patient demographic and financial information needed to ensure quality patient care and appropriate reimbursement accurately and in a timely manner. Verifies insurance eligibility for all patients and obtains all necessary signatures and all regulatory documents.

Requirements

• Schedules patients according to departmental guidelines.
• Meets departmental POS collection goals.
• Adheres to Red Flag Rule when registering patients.
• Accurately completes and processes all regulatory documents.
• Ensures precert/auths/referrals are obtained prior to service.
• Asks & updates MSPQ every patient visit, without relying on prior visit information.
• Registers patients within department timelines.
• Maintains productivity by processing Methcare labs, pre-registering patients or working workques when not scheduling or registering patients.
• Scans in all necessary documentation (patient ID, ins card, scripts, consent).
• Accurately selects medical record (all patients) and hospital account (correct recurring account).
• Offers payment plans as an option for patient liabilities.
• Ability to prioritize job functions, work independently and exercise good judgment.
• Must possess good written and verbal communication skills.
• Must possess good organizational/analytical skills and mathematical aptitude.
• Basic personal computer skills.
• A high school diploma/GED Equivalent is required.
• Two (2) years of Customer Care/Support Experience is required.
• One (1) year of working experience in hospital registration, medical business office, or closely related position may be substituted for two (2) years of customer service experience.
• Post high school education may be substituted on a year for year basis for the work experience requirement.
• Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information.
• Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

Nice To Haves

• An Associates Degree in Business Administration is preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Registers/pre-registers patients verifying and updating all information, obtaining all necessary signatures and issues all regulatory documents.
• Calculates/communicates & collects anticipated out of pocket expense.
• Verifies insurance eligibility and medical necessity accurately and timely.
• Follows up on all accounts with incomplete information for resolution on work questions accurately and timely.
• Transports/escorts patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED