Patient Access Concierge - Surgical Office - Latham

Trinity Health•Albany, NY

10d•$17 - $23•Onsite

About The Position

This is a phone-based position to register patients, schedule appointments and surgeries, verify demographic, clinical, financial, and insurance information during the (pre)-registration process, accept point of service payments or provide guidance for payment options, and clear the patient for service delivery. This position is located at 1182 Troy Schenectady Road, Latham, NY.

Requirements

High school diploma.
One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
Excellent communication skills both verbal and written, data entry skills, and organizational abilities.
Superior interpersonal skills are necessary for interacting with customers and colleagues.
Accuracy, attention to detail, ability to work independently, and good time management skills are required.
Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.
Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).

Nice To Haves

Associate degree.
Consideration may be given for commensurate customer service experience in another industry.
Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.

Responsibilities

Verifies patient identification, demographic information, and insurance coverage.
Accepts point of service payments.
Enters patient information accurately into appropriate hospital information system(s).
Refers patients with questions regarding financial liability to appropriate resource(s).
Accepts medical authorization or referral forms, if appropriate.
Processes key documents to facilitate obtaining insurance information.
Provides payment estimates for out of pocket costs.
Educates patients/families on the use of registration kiosks or online systems.
Identifies routine issues and escalates to Lead Patient Access Concierge.