Patient Access Clerk- Ortho Department

Riverwood Healthcare Center

5h•Onsite

About The Position

Responsible for facilitating patient registration, including identification, demographic collection, financial verification, and compliance documentation. Handles co-pay collection, cash reconciliation, and emergency patient arrivals while coordinating with departments for smooth patient flow. Manages incoming calls, appointment scheduling, and ensures excellent customer service in a fast-paced environment.

Requirements

High school diploma or GED required.
Minimum of one year of customer service experience required, preferably in a healthcare setting.
Proficiency in computer use required.

Nice To Haves

Associate degree or certification in a healthcare-related field is highly preferred.
Experience with electronic health records is preferred.
Experience using Excellian.
General medical terminology.
Insurance verification and/or patients registration experience.

Responsibilities

Facilitate patient registration, including identification, demographic collection, financial verification, and compliance documentation.
Handle co-pay collection and cash reconciliation.
Manage emergency patient arrivals.
Coordinate with departments for smooth patient flow.
Manage incoming calls and appointment scheduling.
Ensure excellent customer service in a fast-paced environment.