Patient Access Center Representative (8988)

Terros Health•Phoenix, AZ

4d•Onsite

About The Position

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. HOPE ~ HEALTH ~ HEALING

Requirements

Minimum high school or GED equivalent is required.
At least two (2) years of prior customer service in a high-volume call center or medical setting required.
Medicare/Medicaid/Insurance experience Is necessary.
Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills
Understanding of medical terminology and billing.
Proficiency using Microsoft Office suite including Outlook.
Must pass background check, TB test and other pre-employment screening.

Nice To Haves

Bilingual in Spanish is a plus (Additional Language Differential Pay Available)
Minimum of one (1) year healthcare triage experience preferred.
Knowledge in call center production metrics and management.
NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.

Responsibilities

Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
Responsible for triage and ensuring all requests for services are completed in a timely manner.
Perform patient pre-registration including accessing and updating patient information.
Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
Perform data entry and appointment confirmation.
Maintain effective communication with back-office staff and providers in all of the health centers as needed.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more