Patient Access Center Representative

Community Health Center of Fort Dodge, Inc•Fort Dodge, IA

21h•$16 - $20•Hybrid

About The Position

The Patient Access Center Representative serves as the primary point of contact for patients seeking to schedule, reschedule, or cancel appointments across all service lines, including Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. This role ensures timely access to care, accurate scheduling, excellent customer service, and adherence to FQHC, HRSA, and organizational policies. Following successful completion of the probationary period and demonstrated competency, this position may transition to a hybrid work arrangement.

Requirements

High school diploma or GED
One year customer service experience
Strong communication skills
Computer proficiency

Nice To Haves

Healthcare or FQHC experience
Epic/OCHIN familiarity
Bilingual skills preferred

Responsibilities

Schedule, reschedule, and cancel patient appointments for all departments in accordance with clinic scheduling guidelines.
Appropriately triage appointment requests based on visit type, urgency, and provider availability.
Accurately enter and update appointment details in the EHR (Epic/OCHIN).
Coordinate same-day, urgent, and walk-in appointments.
Provide patients with clear appointment instructions.
Answer incoming calls professionally.
Utilize approved scripting.
Assist with MyChart enrollment.
Refer non-scheduling issues appropriately.
Verify demographics and insurance.
Communicate sliding fee discount information when applicable.
Communicate scheduling updates with teams.
Adhere to HIPAA, HRSA, and organizational policies.
Participate in training and quality improvement initiatives.