Patient Access Center Administrator

New York Oncology Hematology•Clifton Park, NY

1d•Onsite

About The Position

The Patient Access Center Administrator leads centralized patient access operations for a multi-location oncology and hematology practice. This role is responsible for ensuring timely, accurate, and patient-centered access to care while optimizing provider capacity, standardizing workflows, and supporting organizational growth. The Administrator partners with clinical, operational, and executive leadership to drive performance, consistency, and a high-quality patient experience across all access functions.

Requirements

Bachelor’s degree or equivalent experience
7+ years of experience in patient access or healthcare operations
3–5 years of leadership experience
Experience in multi-site or specialty care environments

Nice To Haves

Oncology or hematology experience
Centralized access or call center leadership experience
EHR and scheduling system proficiency
Process improvement training (e.g., Lean, Six Sigma)

Responsibilities

Oversee centralized scheduling, referral intake, insurance verification, and authorization workflows
Ensure timely and equitable patient access across all locations, providers, and service lines
Standardize workflows, communication practices, and service expectations
Monitor call center performance, scheduling accuracy, and access service levels
Partner with leadership to optimize provider schedules, templates, and capacity utilization
Align scheduling with clinical urgency, referral prioritization, and operational goals
Support onboarding of new providers and expansion initiatives through access planning and workflow design
Lead, develop, and manage patient access staff and supervisors
Establish performance expectations, training standards, and staffing models
Promote a patient-centered culture focused on professionalism, empathy, and accountability
Track and report key performance indicators (KPIs), including access timeliness, referral turnaround, call performance, and schedule utilization
Analyze trends, identify inefficiencies, and implement process improvements
Provide regular performance insights to executive leadership
Ensure compassionate, clear, and consistent patient interactions
Collaborate with clinical and care coordination teams to support seamless patient flow
Resolve escalations and standardize communication across access functions
Ensure compliance with organizational, payer, and regulatory requirements
Maintain audit readiness and documentation standards
Support growth initiatives, including new sites, service lines, and volume expansion
Recommend process and technology enhancements to improve scalability