Patient Access Representative - Lewis Center

Nationwide Children's Hospital•Delaware, OH

2d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens customer data to ensure patient eligibility for indicated insurance, communicating any differences. They also screen registrations for insurance pre-certification and physician referral requirements, instruct customers on these requirements, and assist in identifying self-pay patients, referring them to financial assistance when applicable. Establishing and maintaining open communication with all departments Patient Access interacts with, as well as clinical staff, is crucial. Additionally, the role involves assisting in the shadowing/precepting of new employees. The work environment requires the ability to multi-task within a stressful environment.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greet and register patients.
Answer telephone calls.
Schedule appointments.
Pull and file medical charts when indicated.
Provide excellent customer service to patients and families.
Interview and register patients in registration areas.
Obtain accurate demographic, insurance, and physician information on registrations.
Screen customer data to ensure patient is eligible for insurance indicated and communicate differences.
Screen registrations to ensure insurance pre-certification and physician referral requirements are met.
Instruct customer on requirements.
Assist in identifying self-pay patients and referring them to financial assistance when applicable.
Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assist in the shadowing/precepting of new employees.