Patient Access Cashier — Allen Hospital

Mercy Health • Oberlin, OH

1d • Onsite

About The Position

The Patient Access Cashier performs the task of collecting inpatient, observation, and outpatient in a bed liability throughout Mercy Allen Hospital. This position is responsible for the accurate calculation of patient liabilities including previous balances, and the collection of patient payments, and may require nights, weekends, and holidays as necessary. This position also performs cashier duties for all cash management, cash collections, and patient financial services functions at Mercy Allen Hospital. This position is responsible for the daily balancing of cash drawers and safes. This position is responsible for the timely posting of payments to patient accounts and preparing deposits. As a member of the Patient Access department, the Patient Access Cashier is responsible for various patient registration tasks and the collection of patient liabilities including payment plan options. This position may have the individuals serve as the SMART for the department. The Patient Access Cashier will work within the policies and processes as they are being performed across the entire organization. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements.

Requirements

• High School Diploma or GED required
• 1-2 years previous patient access experience.
• Certified Healthcare Access Associate – National Association of Healthcare Access Management required
• Understanding of Revenue Cycle including admission, billing, payments, and denials.
• Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.
• Knowledge of Health Insurance requirements.
• Knowledge of medical terminology or CPT or procedure codes.
• Record basic patient information, including health insurance.
• Evaluate patient liability for care.
• Analyzing data or information.
• Attention to detail.
• Acceptance of authority.
• Critical thinking.
• Communication with family members.
• Teamwork
• Conflict resolution.
• Active listening.
• Relationship building.

Nice To Haves

• 2 years / associate degree – Business or Relevant discipline preferred
• Certified Revenue Cycle Representative – American Association of Healthcare Administration preferred
• Spanish (preferred)

Responsibilities

• Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance, and balances after financial assistance.
• This individual is tasked with assessing patient insurance and financial information to determine liability.
• The Cashier will utilize face to face communication with patients during their stay to collect the estimated patient liability.
• Responsible for the daily balancing and maintenance of cash drawers, safes, general ledgers, and deposits in Mercy Allen Hospital. This includes daily audits of cash and continuous monitoring for balance discrepancies.
• The Cashier will have a full understanding of the Patient Access process including registration, insurance verification, financial clearance, etc.
• Responsible for the timely depositing of patient payments in appropriate health information systems. Deposit should be made the same date of service if possible.
• The Cashier will ensure that deposited amounts match payments by utilizing audit process, which may be conducted with a member of department leadership team.
• Monitors missed collection opportunities for potential process improvements and follow-up.
• The Cashier must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
• Makes follow-up phone calls to patients that are unable to make payment while in-house. The Cashier must attempt to contact the patient within 24 hours post-discharge and continue these attempts each 15 days until a collection has been made, or 2 months has elapsed.
• Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay. A note must be made on the patient's account when letter is sent.
• Assists Patient Access Specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility. After accounts are determined, the Cashier will determine benefits and liabilities for each patient.
• Performs patient access registration responsibilities including the registration of patients. These processes will include the collection of demographics, insurance, collection on financial liability and other patient information. Patient registrations may be face-to-face or over the telephone.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees