Patient Access & Care Coordination Specialist - FT

HAXTUN HOSPITAL DISTRICT•Haxtun, CO

5d•Onsite

About The Position

Join the Haxtun Health team as a Patient Access & Care Coordinator Specialist, where you’ll play a vital role in guiding patients through their care journey—from check-out to follow-up services. In this dynamic, patient-facing role, you’ll coordinate appointments, referrals, and behavioral health services while collaborating across departments to ensure seamless, timely, and compassionate care delivery. This role provides comprehensive administrative and care coordination support to ensure a seamless patient experience from check-out through follow-up care. This role is responsible for scheduling appointments, coordinating referrals, and supporting behavioral health services, while ensuring timely completion of provider-ordered labs, imaging, and specialty care. The position also assists patients with understanding care plans, insurance coverage, and financial assistance options, working closely with billing and revenue cycle teams to ensure accurate information and support. Serving as a key liaison between patients, providers, and internal departments, this role promotes efficient clinic flow, continuity of care, and timely access to services.

Requirements

High school diploma or equivalent required
Minimum of 1 year of experience in a healthcare setting
Familiarity with electronic health records and insurance portals.
Ability to learn health insurance processes, including prior authorization and coverage requirements.
Excellent organizational and time management skills with attention to detail.
Strong verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Compassionate, patient centered approach with sensitivity to financial and social stressors.

Nice To Haves

Postsecondary education in healthcare administration, social services, or a related field, preferred.
Prior authorizations, billing, or patient access experience, preferred.
Experience with Medicaid and other public assistance programs, strongly preferred.

Responsibilities

Coordinate appointments, referrals, and behavioral health services.
Collaborate across departments to ensure seamless, timely, and compassionate care delivery.
Ensure timely completion of provider-ordered labs, imaging, and specialty care.
Assist patients with understanding care plans, insurance coverage, and financial assistance options.
Work closely with billing and revenue cycle teams to ensure accurate information and support.
Serve as a key liaison between patients, providers, and internal departments.
Promote efficient clinic flow, continuity of care, and timely access to services.

Benefits

Health Insurance: Haxtun Health covers 100% of employee only premiums for all health insurance plans. We also contribute a portion of the premiums for additional plan selections, including spouse, children, or family plans as applicable.
Dental and Vision Insurance: (optional) Haxtun Health pays 50% of the premiums, including spouse, children, or family, as applicable.
Paid Time Off (PTO): Accrued at approximately 17 days for the first year of employment for hourly employees and 22 days for the first year of employment for salaried employees. PTO accrual increases as your length of service increases. This includes holidays.
Sick Leave: Up to 48 hours per year.
Retirement Plan: Up to a 3% employer match, which increases with your length of service. New employees are automatically enrolled at a 1% contribution rate (can be opted out). Employees must complete 5 years of employment to be 100% vested.
Employee Health Payment Match: Haxtun Health matches employee payments up to $1,000 per year per family for services received at Haxtun Health’s hospital or clinics.
Family and Medical Leave Insurance Program (FAMLI): Haxtun Health participates in the CO FAMLI program, which is a social insurance program that provides up to 12 weeks of paid leave for qualifying life events.
Term Life Insurance: 1 x annual salary term life provided by HHD, no employee premium ($200,000 Max.). Additional voluntary life insurance coverage for the employee and family is an option which can be purchased by the employee.
Employee Assistance Program
Employee Purchasing Program
MASA Medical Transport Services (Air & Ambulance Supplemental)
College Invest (529 College Savings Plan)
Accidental death & dismemberment
Long-term disability
Supplemental plans (accident, critical illness, hospitalization).