Patient Access Associate - Days

Crossing Rivers Health•Prairie du Chien, WI

2d•Onsite

About The Position

The Patient Access Associate is accountable for working with staff, patient and visitors to provide efficient clinic and hospital operations. Primary responsibilities include patient interviews and registration, ensuring continuity through each department for services rendered, scheduling appointments, checking patients in for appointments, verifying accuracy of demographics in the electronic health record, collecting payments, answering telephones, checking insurance eligibility, and providing excellent customer service in a manner consistent with the Mission, Vision and Values of Crossing Rivers Health.

Requirements

High School Graduate or General Education Degree (GED): Required
Two plus years of experience in customer service related setting preferred
Knowledge of medical terminology preferred
Proficient in computer skills, including use of Microsoft Office
Epic experience helpful
Maintain CPR certification - can obtained after start of employment.

Nice To Haves

Associate’s Degree (two year college or technical school): Preferred, Field of Study: Health related field

Responsibilities

Efficiently register patients, obtaining complete and accurate information and distributing forms to appropriate departments.
Manage daily flow of patients through the clinic and hospital by answering phones, checking patients in and out, scheduling appointments, scanning documents, handling mail, and filing electronic and paper faxes.
Efficiently register patients, obtaining complete and accurate information.
Check for accuracy and typographical errors during registration.
Conduct Insurance Verification using automated capabilities.
Conduct pre-registration activities to assist in reducing wait times.
Obtain proper signatures for consent of treatment, authorization of release of information, and assignment of benefits.
Process new patient paperwork timely and accurately.
Maintain schedules for clinic and hospital appointments and interact with physicians and clinicians in a professional and approachable manner.
Distribute admissions papers to appropriate departments, including maintaining copies in the patient electronic record.
Conduct point-of-service collections for copays and balance payments.
Perform pre-registration duties for rehabilitation services, same-day surgery, medical imaging and any other departments as assigned.
Provide assistance to Emergency Department, as requested by the RN, which may involve/require some direct patient contact and/or care.
Assist the Behavioral Health team with treatment plans and discharges.
Assist with patient customer service and manage patient communications
Comply with all regulatory agencies.
Promote a culture that enhances customer service, patient safety, and a positive image of self and coworkers.
Other job duties and responsibilities as deemed necessary, to effectively and successfully meet the needs of the patients, the department, and the organization as a whole.