Patient Access Associate (Primary Care - Burke)
Inova•Burke, VA
•$19 - $31•Onsite
About The Position
Inova Health is looking for a dedicated Patient Access Associate to join the Primary Care team in Burke. This role will be working PRN (as needed). Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Requirements
- High School diploma or equivalent
Nice To Haves
- Healthcare experience
Responsibilities
- Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
- Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
- Notifies case managers and documents referrals.
- Provides estimates and collects payments.
- Verifies basic eligibility and coverage.
- Answers routine questions and escalates issues.
- Assists with check-in and troubleshoots basic issues at patient kiosks.
- Provides appointment and billing information and offers empathy.
- Documents and routes referrals.
- Schedules routine appointments.
- Requests routine transport and confirms details.
- Flags duplicate records and scans identification.
- Flags cases needing review.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
Benefits
- medical, dental and vision coverage
- robust team member wellness program
- Inova matches the first 5% of eligible contributions
- up to $5,250 per year in education assistance
- up to $10,000 for student loans
- 25 mental health coaching or therapy sessions, per person, per year, at no cost
- paid time off
- paid parental leave
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
