Patient Access Associate - Tulane Academic Clinic

LCMC Health • Metairie, LA

22d • Onsite

About The Position

The Patient Access Associate will greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographic data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed daily.

Requirements

• High School Diploma/ GED or appropriate work experience.

Responsibilities

• Greet patients and guests in a courteous manner while initiating the scheduling or check-in process.
• Obtain and verify accurate identification and demographic data for the patient's permanent medical record.
• Recognize and maintain the confidentiality of all patient information.
• Complete the patient registration and admission process through various interaction types (point-of-service face-to-face, telephone, web enabled, interpretative service).
• Improve patient satisfaction through consistently representing LCMC Health professionally.
• Cross-train to support multiple functions across all patient and payer types.
• Interact with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel.
• Demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED