Patient Access Associate

Inova • Leesburg, VA

4d • Onsite

About The Position

Inova Loudoun Hospital – Lansdowne (Outpatient) is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 6:45 AM – 3:15 PM. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School or GED

Nice To Haves

• 2 years of customer service experience

Responsibilities

• Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Notifies case managers and documents referrals.
• Provides estimates and collects payments.
• Verifies basic eligibility and coverage.
• Answers routine questions and escalates issues.
• Assists with check-in and troubleshoots basic issues at patient kiosks.
• Provides appointment and billing information and offers empathy.
• Documents and routes referrals.
• Schedules for routine appointments.
• Requests routine transport and confirms details.
• Flags duplicate records and scans identification.
• Flags cases needing review.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• robust team member wellness program
• Inova matches the first 5% of eligible contributions
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost
• paid time off
• paid parental leave
• flexible work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED