PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - PT DAYS

ANDERSON HOSPITAL•Maryville, IL

8d•$16 - $25•Onsite

About The Position

Responsible for registering patients presenting for emergency services at Anderson Hospital or urgent services at an Express Care location. The role accurately and efficiently collects patient demographic and insurance information, enters it into the hospital registration system, and collects applicable point-of-service (POS) payments for patient liabilities. The associate learns and uses multiple software applications related to registration and collections. As a front-line employee, the associate provides excellent customer service while protecting patients’ health information. For emergency department registration, duties include initiating EMS patient records, documenting arrival times, obtaining demographic and insurance information, completing registration and required documentation, creating armbands, and scanning documents into Image Now. The associate identifies the patient’s primary care physician, collects applicable copayments or deposits after completing any required Presumption Charity Screening, and reviews Medicare or observation notices with patients and obtains signatures when applicable. The role also registers direct hospital admissions and direct admissions to the TRC unit. For Express Care, the associate receives patients, obtains admission cards and identification and insurance information, completes registration forms, adds patients to Tracker, identifies their primary care physician, collects applicable payments after the physician has seen the patient, and scans registration and clinical documentation. Across assigned duties, registrars review the EcareNext Work List throughout their shift to address record errors, understand and follow downtime procedures and Patient Access processes, stay current with process changes, and wear the required badge and uniform jacket. Express Care registrars alternate a standard schedule that includes weekends and holidays.

Requirements

High school diploma or equivalent.
Typing speed of 50 words per minute.
Prior customer service experience.

Nice To Haves

Recent Patient Access experience.
Point-of-service collection experience.
Exposure to multiple types of software technology.
Medical Terminology course or background.

Responsibilities

Register patients presenting for emergency services or urgent services at Express Care locations, accurately collecting and entering demographic and insurance information.
Collect applicable patient liabilities, copayments, and deposits at the point of service in accordance with the applicable procedures.
Initiate EMS patient records, record arrival times, obtain information from identification or transfer documentation, complete Pre-ER registration, create patient armbands, and scan documentation into Image Now.
Return to ER patients to complete registration after the physician has seen them; obtain insurance information and required signatures, and document authorization to share information.
Identify patients’ primary care physicians or follow the procedure for documenting when this cannot be confirmed or the patient has no PCP.
Complete a Presumption Charity Screening before collecting an ER deposit from an uninsured patient, when applicable.
Before an ER patient’s bed assignment and admission registration, review the Important Message from Medicare or Observation Letter and obtain applicable signatures.
Register direct hospital admissions before the patient is escorted to the appropriate unit, and review applicable admission documentation.
Register direct admissions to the TRC unit based on information provided by the unit.
Receive Express Care patients, obtain completed Admission Cards, and alert triage if a patient appears distressed and needs immediate medical attention.
Use the Admission Card and additional identification and insurance information to complete Express Care registration, add the patient to Tracker, and review registration forms for signatures.
Collect applicable Express Care copayments or deposits after the physician has seen the patient.
Scan Express Care registration and clinical documentation, including clinical notes, test results, and patient instructions.
Review the EcareNext Work List throughout the shift or before the end of the shift to resolve record errors and avoid billing delays or errors.
Know and follow Meditech and disaster downtime procedures, Patient Access processes, software procedures, and current process changes.
Wear the required badge and Patient Access uniform jacket during each shift and meet requirements for new processes or changes.