Float Patient Access Associate, Broward Outpatient Services, FT, $1,000 Bonus, Shift Varies

Baptist Health South Florida • Pembroke Pines, FL

23h • Hybrid

About The Position

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.

Requirements

• High School, Cert, GED, Trn, Exper.
• For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months.
• For external candidates, adequate/equivalent experience (healthcare, insurance, etc.).
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high volume, fast paced work environment.
• Ability to perform basic mathematical calculations.
• Less than 1 year of experience.

Nice To Haves

• Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Ability to work weekends when necessary.
• Basic knowledge of Microsoft Word and Excel.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Responsibilities

• Coordinates patient flow through the patient access area to assure timely registration and arrival to service area.
• Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction.
• May require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.
• Responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED