Patient Access Associate 2 - Float

Inova

2d • Onsite

About The Position

Inova Physical Therapy – Fairfax (Float) is looking for a dedicated Patient Access Associate 2 to join the team. This is a full-time position with varied shifts, operating between 6:45 a.m. and 7:00 p.m., with limited Saturday hours from 6:45 a.m. to 3:30 p.m. as needed for coverage. The Patient Access Associate 2 will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications, and providing financial counseling. This role ensures patient safety by demonstrating effective problem-solving and communication skills, with a strong emphasis on active listening when addressing customer complaints. Inova is recognized as a national healthcare leader in safety, quality, and patient experience, and is a top employer in the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of quality and accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Robust team member wellness program
• Inova matches the first 5% of eligible contributions for retirement
• Up to $5,250 per year in education assistance
• Up to $10,000 for student loans
• 25 mental health coaching or therapy sessions per person, per year, at no cost for team members, their spouses/partners, and their children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED