Patient Access Associate 2 - Bilingual

Inova•Fairfax, VA

2h•Onsite

About The Position

Inova Transitional Care is looking for a dedicated Patient Access Associate 2- Bilingual to join the team. This is a full-time, on-site, day-shift role working Monday–Friday from 8:00 a.m. – 5:00 p.m. This role is based primarily in Fairfax, with rotations across all Transitional Care locations (Alexandria and Leesburg) to support coverage needs. Join Inova’s Community Health Division – a mission driven team dedicated to reducing disparities, expanding access, and delivering exceptional care to our most vulnerable populations. This is your opportunity to make a meaningful impact where it matters most. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
High School diploma or equivalent

Nice To Haves

Bilingual in Spanish
Ability to work effectively with multidisciplinary teams and provide support across departments
Strong verbal and written communication skills

Responsibilities

Assist patients recently discharged from the hospital as they navigate their recovery and transition across care settings.
Manage essential administrative processes such as patient registration, phones, referrals, pre-authorizations, financial counseling, transportation coordination, and other office duties, ensuring a seamless and supportive experience for our patients and team.
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Benefits

medical, dental and vision coverage
a robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day.
up to $5,250 per year in education assistance
up to $10,000 for student loans.
25 mental health coaching or therapy sessions, per person, per year, at no cost.
paid time off
paid parental leave
flexible work schedules
remote and hybrid career opportunities.