Patient Access Associate

OSF HealthCare • Urbana, IL

3d

About The Position

The Patient Access Associate ensures that each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and what is expected of them while at the facility. Excellent patient service is expected when assisting patients, families, and other external patients in person or over the phone. The role requires deductive reasoning and logical problem-solving to address issues that can arise in complex, multi-payer situations.

This is a float position supporting outpatient areas. The primary location is Danville, with shift work in Urbana expected. The regular schedule is 16 hours per week on weekdays during the day, between 6 a.m. and 5:30 p.m., with a weekend and holiday rotation. Training is 4–5 weeks on day shift, up to 40 hours.

Requirements

• High school diploma or GED.
• One year of experience in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.
• Problem-solving, conflict-management, and time-management skills.
• Good oral and written communication skills.
• Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

• Three years of experience in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, responsible guarantor, and accurate registration.
• Explain to patients the services they are receiving, their financial responsibilities, and expectations while at the facility.
• Provide excellent service to patients, families, and other external patients in person and over the phone.
• Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
• Support outpatient areas in a float capacity.

Benefits

• Comprehensive, market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED