Patient Access Associate
About The Position
The Patient Access Associate ensures that each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and expectations while at the facility. The role provides excellent service to create a positive first impression of OSF for patients and families, both in person and over the phone. It requires deductive reasoning and logic to resolve issues that may arise in complex, multi-payer situations. This position is located in Peru, Illinois, and is scheduled for two 12-hour shifts per week from 7:30 p.m. to 7:30 a.m., totaling 24 hours per week. The schedule includes weekend and holiday rotation. Expected pay is $18.80–$22.12 per hour; actual pay depends on experience, skills, and internal equity.
Requirements
- High school diploma or GED.
- One year of experience in an office clerical setting or customer service environment.
- Working knowledge of standard Microsoft Office applications and website navigation.
- Problem-solving, conflict-management, and time-management skills.
- Good oral and written communication skills.
- Complete all role-specific revenue cycle training and certification within 12 months.
Nice To Haves
- Three years of experience in an office clerical setting or customer service environment.
- Direct experience in a revenue cycle or medical setting.
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
- Knowledge of medical terminology.
Responsibilities
- Maintain complete and accurate OSF medical records for registered patients, including demographics, insurance coverage, responsible guarantor, and registration details.
- Explain to patients the services they are receiving, their financial responsibilities, and expectations while at the facility.
- Provide excellent patient service to patients and families in person and over the phone.
- Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
- Complete all role-specific revenue cycle training and certification within 12 months.
Benefits
- Comprehensive and market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
