Patient Access Associate

OSF HealthCare•Bloomington, IL

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and what is expected of them while at the facility. The role provides excellent service to create a positive first impression of OSF for patients and families, whether in person or by phone. It requires deductive reasoning and logic to resolve issues in complex, multi-payer situations. The position is located in Normal, Illinois, with a schedule of 6:45 a.m. to 3:15 p.m., Monday through Friday.

Requirements

High school diploma or GED.
One year of experience in an office clerical setting or customer service environment.
Working knowledge of standard Microsoft Office applications and website navigation.
Problem-solving, conflict-management, and time-management skills.
Good oral and written communication skills.
Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

Three years of experience in an office clerical setting or customer service environment.
Direct experience in a revenue cycle or medical setting.
Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
Knowledge of medical terminology.

Responsibilities

Ensure registered patients have complete and accurate medical records, including demographics, insurance coverage, and responsible guarantor information.
Complete precise patient registration and explain services, financial responsibilities, and facility expectations to patients.
Provide excellent service to patients and families in person and over the phone.
Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
Complete role-specific revenue cycle training and certification within 12 months.