Patient Access Associate Specialist

Ensemble Health Partners • Mason, OH

1d • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist to perform admitting duties for patients receiving hospital services. The role supports the organization’s mission and goals while following applicable policies, processes, and regulatory requirements. This is an onsite position at Mercy - Kings Mills Hospital in Mason, Ohio, scheduled part time from 7 p.m. to 11 p.m., with a weekend rotation required. Pay is $17.00–$18.15 per hour, based on experience.

The specialist supports patient registration and access, including pre-registration, collecting and verifying patient and insurance information, processing physician orders, completing medical-necessity and compliance checks, obtaining forms and signatures, and explaining patient financial liabilities and payment options. The role also includes switchboard operation, account auditing, and patient education, with a focus on compassionate customer service and accurate, timely work.

Ensemble describes itself as a technology-enabled revenue cycle management provider for health systems. It emphasizes customer service, innovation, excellence, collaboration, professional growth, and recognition. The role includes company-paid required certification, tuition reimbursement, incentive opportunities, and a comprehensive benefits package.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Must be inquisitive and open to innovation, including using AI to explore better processes and improve patient and client experiences.
• CRCR certification required within 9 months of hire; company paid.
• Must be able to work onsite at Mercy - Kings Mills Hospital in Mason, Ohio.
• Must reside in and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical-necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including auditing accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and document the witness’s name.
• Explain and distribute patient education documents and applicable forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED